If you have a complaint, we want to know as soon as possible to help us put things right promptly. Just contact our Customer Services Team with your details and a description of your problem. We are here for you Monday to Friday from 9.00am-5.30pm.
Call us: 028 90844300 & 07968773334
Email us: firstname.lastname@example.org
Write to us: Unit 7 Old Mill Crescent, Mallusk, Newtownabbey, BT36 4QL
In case of an emergency please contact us on 07968773334. This emergency line is open Monday to Friday 5.30pm-9.00pm and Weekends/Bank Holidays 9.00am-5.00pm.
However, you contact us, we will:
All financial services complaints will be investigated and overseen by our Compliance Department.
The Compliance Department will:
If you are not satisfied with the outcome of our investigation you may be entitled to refer your complaint to the Financial Ombudsman Service.
The Financial Ombudsman Service exists to help resolve certain complaints when we have not been able to resolve your complaint to your satisfaction. The scheme is entirely free to use.
You should contact the Financial Ombudsman Service within 6 months from the date of our written response. They will also look into your complaint if we have not provided you with a written response within 8 weeks of receiving your complaint.
You can contact the Financial Ombudsman Service:
Exchange Tower, Harbour Exchange, London E14 9SR
By telephone: 0800 023 4567
By email: email@example.com